Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at sales@woodcraftshapes.co.uk. Please note that returns will need to be sent to the following address: 

Wood Craft Shapes
118 Vale Road
Seaford
East Sussex
BN25 3HB

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
The following items cannot be returned or exchanged:

•     Personalised Items
•     Items made to custom specifications 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and will process the refund providing the return items are in unused condition. You will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@woodcraftshapes.co.uk.